SCDF looking into incident where 995 responder allegedly hung up on caller, Latest Singapore News

The Singapore Civil Defence Power (SCDF) is wanting into an incident through which one in every of its 995 name responders is claimed to have hung up on a caller reporting a highway accident.

The caller, identified solely as “Pam Kaur”, posted in regards to the incident on Fb group Singapore roads on Sunday (Could 8), and claimed the 995 responder mentioned she didn’t like her tone and hung up.

“SCDF is conscious of a social media put up highlighting the way through which one in every of our personnel dealt with a cellphone name clarifying the situation of a highway site visitors accident. SCDF is wanting into the matter.”

The caller mentioned that she dialled 995 after coming throughout the accident involving a automotive and a motorcyclist on the Central Expressway earlier than the Braddell Street exit at 2.40am on Sunday.

Over the cellphone, the caller claimed that the responder had repeatedly questioned the situation of the incident and the quantity on the closest lamp put up, despite the fact that she had already supplied the responder with the data.

“This was infuriating. It stinks of incompetence, lack of urgency and stupidity,” wrote the caller within the put up that has since garnered over 100 feedback and 180 shares.

She added: “Sure, okay I snapped at you. However aren’t you educated to take care of frantic calls which can typically contain folks dropping persistence with you? And what number of occasions do I’ve to repeat my location.”

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