Shopee seller suspended after sending customer cardboard instead of ladder, says he was on MC, Latest Singapore News

E-commerce platform Shopee has suspended a vendor after he despatched a buyer a bit of cardboard as a substitute of the stepladder she had ordered.

Stomp earlier reported that Stomper Gen paid $39.90 for the stepladder and was shocked when she didn’t obtain the product as marketed.

Following the article, the vendor reached out to Stomp and mentioned their assigned courier wouldn’t take and ship the ladder as a result of it was greater than 150cm.

“We have now been delivering these ladders on our personal,” the vendor defined. “The Shopee system would not recognise our supply until we use their courier.

“Principally, on prime of delivering the precise merchandise on our personal, we have to use their courier system to point out the merchandise is delivered.

“Subsequently, now we have been sending cardboard through their courier whereas delivering the precise product on our personal.”

The vendor mentioned he was making ready to ship ladders for the entire week on Apr 30 when he injured his again.

“It was so critical that I couldn’t rise up. Paramedics have been activated and I used to be despatched to the accident and emergency division,” he mentioned, sharing with Stomp a photograph of his medical certificates (MC) from Khoo Teck Puat Hospital.

“We continued to ship a few of the ladder orders on Might 3 once I might lastly stroll a bit.”

A number of the orders, nonetheless, have been refunded by Shopee.

“On that day, we have been unable to contact Shopee because it was a public vacation, so we continued delivering ladders regardless of the possibility of being unpaid.”

When Stomp reached out to Gen for an replace, she mentioned she didn’t obtain any ladder.

“Shopee has refunded me,” she mentioned. “However consciousness of such scams ought to be made conscious to the general public.

“The envelope the vendor despatched said “ladder” so it was very clearly carried out on function. So far, the vendor has not dared reply to my message on why he despatched me a bit of cardboard.”

A Shopee spokesman instructed Stomp it was conscious of the case.

“We investigated the problem and have since suspended the vendor and issued a full refund to the consumer,” the spokesman mentioned.

“Shopee is dedicated to making a protected buying setting for our customers. We have now stringent pointers in place on the sale of merchandise on the platform and can proceed to work to make on-line buying extra gratifying for everybody.”

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